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Elevenlabs
Account Manager, Mid Market
Remote · USA · Full time · Mid level
About the role
Manage commercial relationships and customer success for 50 to 100 mid-market accounts. Drive value, expansion, and renewals with AI-native experience companies.
What you’ll do
• Own full commercial relationship and customer success. • Build systems and playbooks for scalable account management. • Advise on product design and integrations. • Drive net revenue retention and cross-sell. • Lead renewals end to end.
What you’ll bring
• 3-5 years in B2B SaaS account management or customer success. • Proven track record owning revenue outcomes end to end. • Commercial intent with expansion and business cases. • Technical conversations with developers and engineers. • Use product data to identify risks and opportunities. • Work authorization for US and ability to operate in US timezones.
Life at Elevenlabs
Innovative culture with growth paths and professional development stipends. Annual team offsites and coworking stipends offered.
About Elevenlabs
ElevenLabs is an AI research and product company transforming technology interaction with human-like AI voice models and platforms for creators and developers.