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Nscale
AI Reliability Engineering Manager
UK · On-site · Full time · Senior level
About the role
Manage an AI Reliability Engineering team across EMEA, overseeing operations, escalations, and team growth. Lead incident management and operational excellence for a large GPU estate.
What you’ll do
• Lead team of 8-10 engineers with reviews and hiring. • Own queue prioritization, SLA adherence, and backlog. • Manage rota and on-call within EMEA and global handover. • Lead escalations and post-incident reviews. • Develop SOPs and automate remediation processes.
What you’ll bring
• 6+ years in infrastructure or support engineering. • 3+ years managing engineers in operational support. • Experience running queue against SLAs. • Strong communication skills. • Technical knowledge of Linux, networking, GPU fleets. • Willingness for on-call and travel to data centers.