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Hyatt Regency
Assistant Front Office Manager
Ikeja, Lagos, Nigeria · On-site · Full time · Mid level
About the role
Support the Front Office Manager in daily operations to ensure exceptional guest experiences and efficient service delivery. Lead the department to maintain Hyatt brand standards and hotel policies.
What you’ll do
• Coordinate with multiple departments for seamless operations. • Manage day-to-day front office service delivery. • Ensure accurate check-in, check-out, billing, and guest procedures. • Handle guest complaints and service recovery professionally. • Supervise and develop front office colleagues.
What you’ll bring
• Experience with hotel property management systems. • Bachelor's Degree or HND in Hospitality or related field. • 3–5 years front office experience in upscale hotel. • Supervisory experience preferred. • Strong knowledge of front office procedures and guest relations.
Life at Hyatt Regency
Hyatt Regency offers a welcoming and professional environment focused on hospitality excellence and colleague development.
About Hyatt Regency
Hyatt Regency Lagos Ikeja is a premier hotel offering convenience and elegance near Murtala Muhammed International Airport.