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Assistant Service Manager
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Assist in managing after-sales service operations, supervising technicians and coordinators, and ensuring service level agreements are met. Step in for the Service Manager when needed to maintain smooth operations.
What you’ll do
• Support daily after-sales service operations. • Supervise and coach service engineers and coordinators. • Handle escalated customer complaints. • Review warranty claims and monitor costs. • Prepare service reports and run root-cause analysis.
What you’ll bring
• Bachelor's or HND in relevant engineering field. • 3-5 years in after-sales or technical service. • 1-2 years supervising a team. • Strong troubleshooting and reporting skills. • Work authorization for Nigeria.