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Doordash
Associate, Strategy & Operations, Merchant Onboarding & Experience
Remote · United States · Full time · Mid level
$74.8k–$110k / year
About the role
Improve the end-to-end onboarding experience for SMB merchants by identifying inefficiencies and driving scalable solutions. Own the onboarding process to ensure quick, accurate launches with minimal friction.
What you’ll do
• Build dashboards to monitor onboarding timelines and delays. • Analyze blocked cases and implement sustainable fixes. • Design workflows for new integration types. • Translate workflow gaps into product requirements. • Collaborate cross-functionally to align onboarding priorities.
What you’ll bring
• 2+ years experience in fast-paced environment. • Proficient in SQL and data analysis. • Strong cross-functional collaboration skills. • Strategic and analytical mindset. • Work authorization for United States.
Life at Doordash
Comprehensive benefits including 401(k) with matching, paid parental leave, wellness and commuter benefits, paid time off and sick leave, medical, dental, vision, disability, life insurance, and mental health programs.
About Doordash
DoorDash is a technology and logistics company empowering local economies by enabling delivery of food and goods, rapidly growing and innovating to expand its services.