Find your next role
Discover roles across ambitious teams
19,697 jobs
- More jobs
Euna Solutions
Associate Support Analyst
Remote · United States · Full time · Entry level
About the role
Provide frontline support for public sector clients using Euna's software. Troubleshoot issues and deliver timely resolutions.
What you’ll do
• Own support experience via phone, video, email, chat. • Troubleshoot software issues with established workflows. • Build proficiency in core products. • Document interactions in Zendesk. • Contribute to knowledge base and FAQs.
What you’ll bring
• Up to 1 year technical support or customer-facing experience. • Customer-first mentality. • Strong written and verbal communication. • Comfort with ticketing systems and basic technical concepts. • Work authorization for the United States.
Life at Euna Solutions
Hybrid work model with three days in office. Twice yearly extra recharge days. Community engagement and philanthropy time. Growth opportunities with mentorship and budget.
About Euna Solutions
Euna Solutions provides cloud-based software for procurement, budgeting, and financial operations in the public sector, supporting over 3,600 organizations across North America.