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Instacart
Bilingual Customer Experience T3 Specialist
Remote · USA · Full time · Mid level
$17–$20 / hour
About the role
Support pharmacy order delivery and Instacart Health programs with empathetic customer service. Resolve delivery and app issues through real-time calls and emails.
What you’ll do
• Deliver real-time support for Rx delivery inquiries. • Provide fast, effective problem resolution. • Communicate clearly and empathetically. • Identify trends and improve processes. • Support Instacart Health initiatives like Fresh Funds.
What you’ll bring
• 1+ years customer service or call center experience. • Fluency in Spanish spoken and written. • Comfortable with technology and apps. • Strong multitasking and problem-solving skills. • Work authorization for USA.
Life at Instacart
Flexible work location options including home, office, or coffee shop. Competitive compensation and equity grants.
About Instacart
Instacart is a grocery delivery service focused on accessible food and flexible earnings opportunities.