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Yelp
Bilingual Customer Success Inbound Retention Specialist
Remote · United States · Full time · Mid level
$55k / year
About the role
Provide exceptional customer support to Yelp small business advertisers in Mandarin and English. Support, consult, and retain advertisers post-sale to strengthen revenue retention.
What you’ll do
• Provide exceptional and timely customer support. • Consult and educate advertisers via inbound calls and emails. • Highlight ad performance metrics to show investment returns. • Adapt product recommendations to client needs. • Communicate effectively with clients and internal teams.
What you’ll bring
• Bachelor's degree or 3+ years client-facing experience. • Fluent in Mandarin and English, written and verbal. • Experience in account management, sales, or advertising preferred. • Technically proficient with computers and information systems. • Must reside in the United States (excluding Bay Area).
Life at Yelp
Medical, vision, dental from day one. PTO, paid holidays, parental leave, wellness subsidy, 401(k), stock purchase plan, work from home reimbursement.
About Yelp
Yelp, Inc is a platform that helps local businesses grow by connecting them with customers through advertising and customer success services.