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Pleo
Business Applications Analyst
Remote · Portugal · Full time · Mid level
About the role
Manage and support customer experience and success tools. Configure solutions and enable teams to improve customer support workflows.
What you’ll do
• Administer CX and CS tools like Vitally, Hubspot, Freshdesk. • Gather requirements and build trust with stakeholders. • Configure enhancements and resolve bugs quickly. • Document specifications and run user acceptance testing. • Train teams and maintain documentation.
What you’ll bring
• 3–5 years in business applications or CX/CS operations. • Hands-on admin experience with support platforms. • Knowledge of ticket lifecycles, SLAs, escalations. • Comfortable with data and reporting. • Fluent in written and spoken English. • Work authorization for Europe.
Life at Pleo
Offers Pleo card, lunch allowance, private healthcare, 25 days leave, hybrid/remote work, mental health support, paid parental leave.
About Pleo
Pleo builds spend management solutions to simplify business finances for over 40,000 customers globally.