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Cecure Intelligence
Business Support Engineer
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Handle Level 2 technical escalations, troubleshoot incidents, support cloud and security operations, and maintain reliable service delivery. Contribute to service improvements, documentation, and mentoring junior staff.
What you’ll do
• Resolve complex Level 2 escalations. • Conduct root cause analysis. • Support vulnerability scanning and firewall configuration. • Collaborate on service design and assurance. • Create and maintain technical documentation.
What you’ll bring
• 1-3 years in technical support or cloud operations. • Knowledge of Azure, AWS, or GCP. • Experience in SOC or MDR. • Proficiency in scripting and automation. • ITIL Foundation certification or equivalent.