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LBC Mortgage
Call Center Manager
Remote · Dominican Republic · Full time · Mid level
About the role
Lead call center operations and team performance for a mortgage company. Ensure high customer satisfaction and process improvements.
What you’ll do
• Manage daily call center operations and meet performance targets. • Supervise, coach, and motivate call center representatives. • Monitor call quality and ensure compliance. • Create and improve call center processes and workflows. • Track KPIs and conduct performance reviews.
What you’ll bring
• 3+ years call center management experience. • Strong leadership and team development skills. • Experience improving performance through KPIs and coaching. • Excellent communication and conflict resolution. • Work authorization for Dominican Republic or remote.
Life at LBC Mortgage
Competitive salary with performance bonuses and growth opportunities. Supportive leadership and career stability.
About LBC Mortgage
LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of experience focused on sales operations and customer experience.