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JMG

Call Center Officer

Gbagada, Lagos, Nigeria · On-site · Full time · Mid level

About the role

Handle customer enquiries, complaints, and service requests ensuring prompt resolution and satisfaction. Coordinate service requests and provide timely feedback to customers.

What you’ll do

• Handle inbound and outbound customer calls and complaints. • Log and track complaints on CRM/AX Dynamics. • Coordinate and escalate maintenance issues. • Follow up on service requests and payments. • Maintain call records and liaise with departments.

What you’ll bring

• HND/B.Sc. in related discipline. • 3-5 years call centre or customer service experience. • Familiarity with CRM systems. • Strong communication and problem-solving skills. • Customer-focused and professional.

Posted 3 hours ago

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About the role

What you’ll do

What you’ll bring

Call Center Officer

About the role

What you’ll do

What you’ll bring