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E-Clinic & Diagnostic
Call Center Representative
Abuja, Nigeria · On-site · Full time · Entry level
About the role
Handle incoming calls and enquiries from clients professionally and provide accurate information about services. Manage appointment enquiries and escalate unresolved issues appropriately.
What you’ll do
• Respond to incoming calls professionally and timely. • Attend to enquiries via WhatsApp, website, and social media. • Provide accurate information on services and procedures. • Handle appointment enquiries and guide clients. • Record and escalate unresolved enquiries.
What you’ll bring
• Bachelor's Degree or Higher National Diploma. • 0–2 years experience in call centre or customer service. • Experience in healthcare or diagnostic centre is a plus. • Good communication and client relations skills. • Work authorization for Nigeria.