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PEAK6 Insurtech Services
Call Center Specialist
Remote · United States · Full time · Mid level
About the role
Deliver exceptional customer service in a fast-paced call center environment handling inbound calls, chats, and task processing for personal lines insurance policies. Provide accurate policy information, process endorsements, cancellations, payments, and billing inquiries while maintaining service standards.
What you’ll do
• Respond to inbound calls and chats professionally and timely. • Provide accurate policy, coverage, billing, and payment information. • Process policy updates, endorsements, cancellations, and transactions. • Prioritize workload to meet service level agreements. • Collaborate with team to improve workflows and client experience.
What you’ll bring
• Two years agency experience in personal lines or equivalent. • Knowledge of Property/Casualty insurance operations preferred. • Strong verbal and written communication skills. • Ability to multitask efficiently and maintain accuracy. • Proficiency with insurance systems and office software.
Life at PEAK6 Insurtech Services
Offers medical, dental, vision, life, pet insurance, 401K match, PTO, paid holidays, parental leave, tuition reimbursement, and flexible remote/hybrid work options.
About PEAK6 Insurtech Services
FOCUS provides cloud-based core administration solutions and services for P&C insurance companies and MGAs, focusing on small to mid-size and growth-focused insurance organizations.