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Avetium Consult
Call Centre Representative
Lagos, Nigeria · On-site · Contract · Mid level
About the role
Handle customer interactions professionally via inbound and outbound calls. Provide accurate information, resolve complaints, and meet performance targets.
What you’ll do
• Handle inbound and outbound customer calls professionally. • Respond to customer enquiries accurately and timely. • Resolve complaints and escalate complex issues. • Follow call scripts and service guidelines. • Meet KPIs including call volume and customer satisfaction.
What you’ll bring
• Minimum OND in related field. • 2 years experience as call centre representative. • Excellent verbal and written communication. • Good listening and interpersonal skills. • Willingness to work shifts, weekends, holidays.
Posted 2 hours ago