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Ferry Health
Case Manager
Remote · USA · Mid level
$50k–$65k / year
About the role
Support patients navigating healthcare by managing appointments, insurance, and communications. Shape operational workflows and AI-powered products.
What you’ll do
• Guide patients through care workflows with empathy. • Manage scheduling, provider communication, insurance verification. • Use CRMs and tools to track patient progress. • Communicate via SMS, phone, and email. • Improve processes and create training materials.
What you’ll bring
• 2-3+ years in customer service or healthcare navigation. • Strong verbal and written communication skills. • Detail-oriented and organized. • Comfortable with new software and CRMs. • Work authorization for USA.
Life at Ferry Health
Competitive salary and early-stage equity. Health insurance allowance and 401(k) with 4% match. Small team with ownership and growth opportunities.
About Ferry Health
Ferry Health uses AI to simplify healthcare navigation for patients and providers through an SMS-based concierge service.