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Nucleus Financial
Case Manager
Remote · United Kingdom · Full time · Mid level
About the role
Investigate and resolve customer complaints fairly and timely in line with FCA DISP rules. Ensure customer concerns are understood and appropriate remedial actions are taken.
What you’ll do
• Acknowledge and respond to complaints within timelines. • Conduct fair and thorough investigations. • Draft clear and empathetic complaint responses. • Ensure compliance with FCA DISP and Consumer Duty. • Identify root causes and support continuous improvement.
What you’ll bring
• Experience in UK financial services complaint handling. • Strong knowledge of FCA complaint rules. • Excellent written and verbal communication. • High attention to detail and investigative skills. • Work authorization for the UK.
Life at Nucleus Financial
Offers non-contributory pension, bonus, enhanced parental leave, health initiatives, and flexible working. Inclusive and diverse culture focused on collaboration and impact.
About Nucleus Financial
Nucleus Financial Platforms group helps make retirement more rewarding with a customer-centered platform and strong values on inclusion and social responsibility.