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Magic
Client Account Specialist
Remote · Asia · Full time · Mid level
About the role
Manage client-assistant relationships post-sale to ensure smooth operations and retention. Proactively identify and resolve account issues before escalation.
What you’ll do
• Manage portfolio of client accounts and track health. • Lead onboarding and recurring client check-ins. • Advocate for assistants with coaching and feedback. • Own retention and win-back efforts. • Handle 30+ inbound account requests daily.
What you’ll bring
• 3+ years client-facing account management experience. • Fluent written and verbal English. • Reliable night-shift availability (10 PM–7 AM PHT). • CRM proficiency, HubSpot preferred. • Work authorization for Philippines or Asia region.
Life at Magic
Dynamic, friendly work environment with zero politics and open communication. Full training program included.
About Magic
Magic, Inc connects top remote talent with fast-growing businesses, backed by Y Combinator and Sequoia Capital.