Find your next role
Discover roles across ambitious teams
18,806 jobs
- More jobs
The Ward Law Group
Client Experience Representative
Remote · Colombia · Mid level
$1.2k–$1.5k / month
About the role
The Client Experience Representative delivers empathetic client support throughout legal case journeys. They handle inquiries, provide case updates, and coordinate follow-ups to ensure client satisfaction.
What you’ll do
• Assist clients via calls and approved communication channels. • Conduct welcome and follow-up calls based on case stage. • Provide accurate case-status information using SOPs. • Resolve inquiries during first contact when possible. • Document interactions and coordinate escalations.
What you’ll bring
• Fluent in English and Spanish. • Available at least 30 hours per week. • Prior customer service experience required. • Comfortable with case-management systems. • Work authorization for virtual assistant roles supporting U.S. businesses.
Life at The Ward Law Group
The Ward Law Group fosters a collaborative, innovative culture empowering team members to grow and deliver exceptional results.
About The Ward Law Group
The Ward Law Group is an award-winning personal injury law firm committed to exceptional legal representation and client service.