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Havana Group
Client Relationship Officer
Enugu, Nigeria · On-site · Full time · Entry level
About the role
Manage client communications and build positive relationships to enhance client satisfaction and retention. Support client onboarding and collaborate with departments to address client needs.
What you’ll do
• Manage client communications and respond to inquiries. • Build and maintain positive client relationships. • Handle complaints and resolve issues promptly. • Maintain accurate client records and reports. • Collaborate with departments to address client needs.
What you’ll bring
• Bachelor's Degree or HND in related field. • Experience in client relations or customer service preferred. • Strong verbal and written communication skills. • Proficiency in Microsoft Office and client management tools. • Ability to remain professional and solution-oriented.