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Guardian
Client Service Delivery Associate III
Remote · United States · Full time · Mid level
$42.8k–$64.3k / year
About the role
Support Guardian's mission by delivering exceptional customer service across phone, email, and chat channels. Handle inquiries related to benefits, billing, eligibility, and claims with accuracy and efficiency.
What you’ll do
• Respond to customer inquiries via phone, email, and chat. • Assess customer needs and identify root causes. • Navigate multiple systems to research inquiries. • Build customer rapport and deliver quality experiences. • Collaborate with teams to resolve complex issues.
What you’ll bring
• High School Diploma or equivalent. • Ability to work phone, email, and chat channels. • Strong computer proficiency and multitasking skills. • Effective verbal and written communication. • Legal authorization to work in the United States.
Life at Guardian
Guardian offers support and flexibility to achieve professional and personal goals with skill-building and leadership development opportunities. Inclusive benefits apply to full-time employees.
About Guardian
Guardian is committed to inspiring well-being through supportive, flexible, and inclusive benefits and resources for its colleagues.