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Rackner
Clinical Workflow Analyst
Remote · United States · Full time · Mid level
About the role
Diagnose complex EHR issues and restore clinical workflows in federal healthcare environments. Collaborate with teams to improve healthcare technology operations.
What you’ll do
• Investigate and diagnose Tier II/III clinical application issues. • Manage application support cases through resolution. • Maintain clinical workflow documentation and competency mappings. • Evaluate impact of application releases on workflows. • Provide functional expertise during incidents and go-lives.
What you’ll bring
• 5+ years supporting EHR or clinical applications. • Experience with military healthcare EHR workflows. • Experience using ServiceNow for support cases. • Active U.S. Government Secret security clearance. • Strong troubleshooting and communication skills.
Life at Rackner
Comprehensive benefits including medical, dental, vision, 401(k), paid time off, and professional development support. Remote work with occasional travel.
About Rackner
Rackner supports federal healthcare technology initiatives to improve clinical team effectiveness and healthcare operations.