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CashXpress
Collection Specialist
Lagos, Nigeria · On-site · Full time · Entry level
₦100k–₦150k / month
About the role
The Collection Specialist contacts customers to recover outstanding debts and negotiates repayment plans. They maintain accurate records and meet collection targets.
What you’ll do
• Contact customers via calls, SMS, WhatsApp, and emails. • Follow up to secure payment commitments. • Negotiate settlements and repayment arrangements. • Maintain accurate records of interactions and payments. • Escalate unresolved or high-risk accounts.
What you’ll bring
• BA/BSc/HND in Finance or related field. • 0-2 years experience in debt collection or financial services. • Must have completed NYSC. • Excellent communication and negotiation skills. • Ability to work in fast-paced environment.