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RoundPoint Mortgage Servicing
Contact Center Technical Lead
Remote · United States · Full time · Senior level
About the role
Lead technical design, development, and support of contact center technologies. Collaborate with cross-functional teams to deliver scalable solutions.
What you’ll do
• Provide technical leadership for contact center technology. • Design and integrate solutions across multiple systems. • Guide engineering choices and troubleshoot issues. • Ensure solutions are reliable, secure, and maintainable. • Collaborate with Product Management and partners.
What you’ll bring
• Bachelor’s degree or equivalent experience. • 8+ years in technology or application development. • 3+ years leading technical teams or projects. • Strong knowledge of contact center technology. • Work authorization for United States.
About RoundPoint Mortgage Servicing
RoundPoint Mortgage Servicing LLC is a non-bank mortgage company managing a large subservicing portfolio. It is owned by Two Harbors Investment Corp, a leading mortgage REIT.