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City and County of San Francisco
Content Designer & User Researcher
San Francisco, CA, United States · On-site · Full time · Mid level
$134k–$169k / year
About the role
Support design and improvement of PermitSF services through user research and content design. Ensure permitting experiences are clear, accessible, and user-centered.
What you’ll do
• Plan and conduct user research. • Create plain-language content for public services. • Develop journey maps and service blueprints. • Translate complex requirements into user-friendly content. • Facilitate workshops and co-design sessions.
What you’ll bring
• Associate degree or equivalent experience. • Three years in information systems or related field. • Work authorization for United States. • Experience with user research and content design. • Ability to collaborate across teams.
Life at City and County of San Francisco
Work collaboratively in a city department focused on equitable and sustainable urban planning.
About City and County of San Francisco
San Francisco Planning Department shapes land use to meet community needs and guide city growth.