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Monzo
CRM Manager
Remote · UK · Full time · Mid level
$76.5k–$103k / year
About the role
Manage and deliver CRM campaigns across Monzo's product offerings to enhance customer engagement and retention. Collaborate with teams to execute data-driven, multi-channel campaigns including email, push notifications, and in-app messaging.
What you’ll do
• Execute customer lifecycle CRM journeys across multiple touch points. • Collaborate to deliver campaigns across multiple channels. • Monitor campaign performance and ensure safe execution. • Support campaign QA before launch. • Develop segmentation strategies with other CRM Managers.
What you’ll bring
• Hands on CRM experience with successful campaigns. • Experience using CRM platforms, ideally Braze. • Fintech or Financial Services experience. • Strong analytical skills, Looker experience a plus. • Work authorization for UK.
Life at Monzo
Flexible working hours with trust-based work schedule. £1,000 annual learning budget and full remote work support including Macbooks. Inclusive and diverse work environment.
About Monzo
Monzo is a UK-based fintech company offering personal and business banking products focused on simplifying money management and improving customer financial lives.