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Zayo Group
Customer Account Manager SLED
Remote · Full time · Senior level
$75.4k–$108k / year
About the role
Lead post-implementation customer relationships and revenue strategy for large Public Sector and Education accounts. Manage renewals, retention, churn risk, and expansion opportunities across Zayo's services.
What you’ll do
• Develop strong relationships with Public Sector and Education customers. • Create multi-year account and renewal plans. • Own revenue protection and churn management. • Lead complex renewals and RFP/RFQ responses. • Align strategies with E-rate funding and procurement cycles.
What you’ll bring
• 6+ years in Customer Retention or Strategic Account Management. • Experience managing large SLED accounts. • Expertise in E-rate program and SLED procurement. • Strong negotiation and renewal skills. • Bachelor's degree or equivalent preferred.
Life at Zayo Group
Offers excellent health, dental, vision insurance, 401(k) savings plan, and generous paid time off including parental leave.
About Zayo Group
Zayo provides mission-critical bandwidth and communications infrastructure solutions across North America and Europe, serving carriers, media, tech, finance, healthcare, and large enterprises.