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Palmetto Clean Technology
Customer Billing Escalation Specialist
Remote · Philippines · Full time · Mid level
About the role
Handle escalated customer billing complaints and collaborate with departments to resolve issues. Ensure positive customer experience through investigation and resolution of complaints.
What you’ll do
• Review escalated customer complaints. • Investigate EPC complaints and customer information. • Recommend resolutions and obtain leadership approval. • Collaborate with CX, CAT, and Accounting departments. • Identify process improvements and flag patterns.
What you’ll bring
• 2-4 years strategic thinking and problem solving experience. • Salesforce experience preferred. • BS/BA preferred. • Strong communication and collaboration skills. • Work authorization for Philippines.
Life at Palmetto Clean Technology
Offers unlimited PTO, medical, dental, vision, paid parental leave, retirement plans. Culture values collaboration and impact.
About Palmetto Clean Technology
Palmetto is a consumer energy platform providing integrated home energy products and services across 30+ states.