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Gameloft
Customer Care Agent
Remote · Ukraine · Full time · Entry level
About the role
Support players of Disney Dreamlight Valley by resolving customer requests and ensuring high-quality service. Maintain player satisfaction and contribute to improving support processes.
What you’ll do
• Handle customer requests via tickets and phone in English. • Investigate and resolve issues using internal tools. • Track and follow up on cases until resolution. • Escalate complex cases to relevant teams. • Identify recurring issues and improve support workflows.
What you’ll bring
• Fluent English and Ukrainian proficiency. • Basic digital literacy and CRM tool knowledge. • Ability to manage workload and prioritize tasks. • Strong communication and customer-oriented mindset. • Work authorization for Ukraine.
Life at Gameloft
Work remotely with a global product company offering competitive salary, paid vacation, medical insurance, parental leave, and learning opportunities.
About Gameloft
Gameloft is a global gaming company focused on delivering engaging player experiences.