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Outcess Solutions
Customer Care
Lagos, Nigeria · On-site · Full time · Entry level
About the role
Handle customer enquiries and complaints related to credit facilities and loan repayments. Monitor overdue accounts and identify credit risks and fraud.
What you’ll do
• Handle customer enquiries and complaints on credit and loans. • Monitor overdue accounts and follow up on recoveries. • Identify potential credit risks and fraudulent activities. • Maintain accurate customer records. • Ensure excellent customer service adhering to policies.
What you’ll bring
• BA/BSc/HND qualification. • Experience in customer care or credit risk. • Knowledge of credit and risk management policies. • Strong communication skills. • Work authorization for Nigeria.
Life at Outcess Solutions
Outcess offers innovative digital solutions empowering teams and organizations.
About Outcess Solutions
Outcess Solutions Nigeria Limited is a customer engagement and business process outsourcing company delivering digital solutions.