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Harness
Customer Experience Engineer/II
Remote · Canada, USA · Full time · Entry level
$100k–$135k / year
About the role
Own complex technical issues for enterprise customers and resolve deployment and infrastructure problems. Collaborate with Product and Engineering to improve customer-facing tools and internal diagnostics.
What you’ll do
• Own customer cases end-to-end including triage and resolution. • Contribute to customer-facing tooling and product fixes. • Lead or participate in customer calls and screen shares. • Build internal scripts and diagnostic tools. • Create run books, playbooks, and reusable templates.
What you’ll bring
• 2+ years in customer-facing engineering or equivalent experience. • Hands-on with Kubernetes, ECS, Docker, and one major cloud platform. • Solid grasp of CI/CD and Linux/networking fundamentals. • Scripting ability in Python, Node.js, Bash, or similar. • Clear written and verbal communication skills. • Work authorization for US or Canada.
Life at Harness
Competitive salary, comprehensive healthcare, flexible schedule, employee assistance, parental leave, social events, internet reimbursement.
About Harness
Harness is an AI software delivery platform that automates testing, deployments, security, and cost optimization for faster software releases.