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Theshopthera
Customer Experience Manager
Abuja, Nigeria · On-site · Full time · Mid level
₦100k–₦150k / month
About the role
Manage customer satisfaction, monitor service quality, resolve complaints, and drive retention. Oversee customer interactions across all service channels to ensure exceptional service delivery.
What you’ll do
• Maintain excellent customer relationships online and offline. • Organize exhibitions and online sales campaigns. • Assist inventory manager when due. • Resolve customer complaints and provide solutions. • Manage delivery fulfillment and order records.
What you’ll bring
• OND/HND/Bachelor's degree. • 2 to 4 years experience. • Work authorization for Nigeria. • Proactive and customer-focused. • Results-driven.
About Theshopthera
Theshopthera sells mobile phone accessories offline and online.