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Linus Health
Customer Experience Support Analyst
Remote · United States · Full time · Mid level
$65k–$70k / year
About the role
Provide day-to-day support to Linus Health customers, handling technical troubleshooting and operational support. Ensure prompt, thoughtful resolution of customer issues and improve customer experience quality.
What you’ll do
• Serve as primary contact for customer support requests. • Own customer issues from contact through resolution. • Troubleshoot software, iOS, browsers, and device issues. • Coordinate onboarding and device logistics. • Track support metrics and recommend improvements.
What you’ll bring
• 3–5 years in customer success or technical support. • Experience in healthcare or supporting healthcare delivery. • Familiarity with Zendesk ticket management. • Strong technical troubleshooting skills. • Work authorization for United States.
Life at Linus Health
Offers equity, comprehensive benefits, unlimited PTO, monthly flex day, and 401(k) with employer match.
About Linus Health
Linus Health transforms brain health through early detection, cognitive assessment, and AI-driven clinical pathways.