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ASM International
Customer Relations Manager
Remote · Lagos, Nigeria · Full time · Senior level
About the role
Lead client engagement and service delivery to build strong client relationships and ensure satisfaction. Resolve service issues professionally and timely.
What you’ll do
• Serve as escalation point for key client accounts. • Develop and maintain strong client relationships. • Monitor SLAs and coordinate with operations. • Lead and manage customer service team. • Analyze feedback to improve service.
What you’ll bring
• Bachelor's degree in related field. • 5-10 years in customer relations with leadership experience. • Experience with CRM systems. • Strong analytical and communication skills. • Work authorization for Nigeria.
About ASM International
ASM International Corp is a Nigeria-based distribution and supply company focused on wholesale and selling.