Find your next role
Discover roles across ambitious teams
18,713 jobs
- More jobs
Pem Security Guard Network
Customer Relations Officer
Umuahia, Abia, Nigeria · On-site · Full time · Mid level
About the role
The Customer Relations Officer ensures exceptional service and support to customers, fostering strong relationships and enhancing satisfaction. This role handles inquiries, resolves complaints, and collaborates with departments to improve service delivery.
What you’ll do
• Respond promptly to customer inquiries via phone, email, and in-person. • Resolve customer complaints professionally and empathetically. • Maintain accurate records of customer interactions. • Collaborate with internal teams to improve service delivery. • Follow up to ensure customer issues are resolved.
What you’ll bring
• Proven experience in customer service or related roles. • Excellent verbal and written communication skills. • Ability to handle stressful situations professionally. • Proficient in CRM software. • High school diploma or equivalent.