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Mobihealth International
Customer Relationship Officer
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Build strong patient relationships, guide customers through registration and onboarding, convert enquiries into active users, coordinate bookings, resolve complaints, and drive renewals.
What you’ll do
• Build strong patient relationships. • Guide customers through registration and onboarding. • Convert enquiries into active users. • Coordinate bookings. • Resolve complaints and drive renewals.
What you’ll bring
• Bachelor's degree or HND. • Minimum 2 years experience in customer service or relationship management. • Experience in healthcare, telemedicine, fintech or subscription is a plus. • Proficiency in CRM tools, Microsoft Office and Google Workspace. • Excellent communication, empathy and problem-solving skills.
About Mobihealth International
Mobihealth is an innovative telemedicine and healthcare services platform providing access to medical experts worldwide via video consultations in Africa.