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Aecom
Customer Service Rep II
Remote · United States · Part time · Mid level
$22–$30 / hour
About the role
Provide customer support for the CTrides Program via phone, email, chat, and web. Resolve issues and escalate complex cases to ensure customer satisfaction.
What you’ll do
• Answer customer questions by phone, email, chat, and web. • Provide information on transportation programs and services. • Resolve issues on first contact or escalate as needed. • Document interactions in Zendesk. • Attend training and team meetings.
What you’ll bring
• HS diploma plus 2 years related experience or equivalent. • 1 year customer service experience by phone, email, or chat. • Knowledge of Microsoft Office or Google Workspace. • Dependable attendance including weekends. • US work authorization required, no sponsorship available.
Life at Aecom
Offers comprehensive benefits including medical, dental, vision, paid time off, flexible work options, and employee development programs.
About Aecom
AECOM is a global infrastructure leader providing professional services in water, environment, energy, transportation, and buildings, with $16.1 billion revenue in 2025.