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g126 Continental Travels
Customer Service Representative
Lagos, Nigeria · On-site · Full time · Mid level
₦180k–₦250k / month
About the role
Serve as the first point of contact for clients, handling inquiries and resolving complaints. Ensure outstanding customer experience across all touchpoints.
What you’ll do
• Respond promptly to customer inquiries via phone, email, and in person. • Provide accurate information on travel packages and services. • Handle and resolve customer complaints courteously. • Process bookings, cancellations, and modifications. • Maintain accurate records of customer interactions.
What you’ll bring
• HND or Bachelor's Degree in relevant field. • 1 to 3 years experience in customer service. • Excellent verbal and written communication skills. • Proficiency in Microsoft Office. • Work authorization for Nigeria.
Life at g126 Continental Travels
Offers performance-based increments, career advancement opportunities, pension, and HMO benefits.