Find your next role
Discover roles across ambitious teams
17,007 jobs
- More jobs
Iknorbert Communications
Customer Service Representative
Lagos, Nigeria · On-site · Full time · Entry level
About the role
Serve as the primary contact for customers, handling enquiries and resolving complaints. Ensure a seamless customer journey and represent brand values in every interaction.
What you’ll do
• Manage customer enquiries via phone, email, and live chat. • Coordinate with Logistics and Warehouse to resolve delays. • Update customers on order tracking and delays. • Handle product complaints and liaise with Sales Operations. • Maintain response time under two minutes on live chat.
What you’ll bring
• B.Sc/B.Ed/HND, OND, NCE in relevant fields. • Previous customer service experience required. • Excellent written and verbal communication skills. • Strong problem-solving and creative thinking skills. • Proficient with customer service software.