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Sports World Nigeria
Customer Service Representative / Online Sales & Order Coordinator
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Manage customer enquiries, orders, complaints, deliveries and records across digital channels. Support sales and ensure customer satisfaction.
What you’ll do
• Respond to customer enquiries via Instagram, WhatsApp, Google Business. • Assist with product info, pricing and purchasing decisions. • Process and document online customer orders accurately. • Coordinate with sales, inventory and logistics for order fulfilment. • Handle complaints, returns and provide delivery updates.
What you’ll bring
• B.Sc. or HND with 2 years relevant experience. • Excellent written and verbal communication skills. • Proficiency in WhatsApp Business, Instagram, Google Business Profile. • Good computer literacy including Excel or Google Sheets. • Work authorization for Nigeria.
About Sports World Nigeria
SportsWorld is a retailer of fitness and sporting equipment, accessories and apparel.