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OperationsArmy
Customer Service Representative
Remote · Argentina · Full time · Entry level
About the role
Provide world-class assistance to self-serve users ensuring seamless onboarding and quick issue resolution. Support customers across multiple communication channels and collaborate with internal teams.
What you’ll do
• Respond promptly to inquiries via Slack, email, and ticketing systems. • Collaborate with AI bots and escalate complex issues. • Communicate clearly and empathetically with diverse users. • Assist new users with onboarding and setup. • Contribute to internal documentation and help articles.
What you’ll bring
• Experience in customer support at a software company. • Exceptional written English communication skills. • Familiarity with Slack, Intercom, Linear, Jira, or similar tools. • Ability to work remotely with minimal oversight. • Work authorization for Argentina.