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Chrivon

Customer Service Specialist

Lagos, Nigeria · On-site · Full time · Mid level

About the role

Handle customer inquiries via multiple channels, resolve issues, and maintain detailed records. Collaborate with teams to improve customer experience and support escalation processes.

What you’ll do

• Support customers via chat, email, phone, WhatsApp, in-app messaging. • Troubleshoot technical issues and escalate bugs. • Measure and improve customer satisfaction. • Create and maintain knowledge base and FAQs. • Support onboarding, training, and product adoption.

What you’ll bring

• 2+ years customer support experience, preferably in SaaS or ERP. • Experience with CX platforms like Zendesk or Freshdesk. • Strong troubleshooting and escalation skills. • Excellent verbal and written communication. • Ability to work shifts and on-call rotations. • Fluent in English; French or Spanish a plus.

Posted 2 hours ago

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About the role

What you’ll do

What you’ll bring