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LoanCare
Customer Service Supervisor
Remote · United States · Full time · Mid level
$52.4k–$88k / year
About the role
Supervise call center teams to ensure high performance and excellent customer experience. Manage daily operations and employee development in a remote environment.
What you’ll do
• Supervise call center team performance. • Manage daily customer service operations. • Mentor and develop Customer Experience Specialists. • Analyze quality reports for development. • Handle escalated calls and complaints.
What you’ll bring
• High School Diploma or equivalent. • Knowledge of mortgage servicing. • Proven leadership experience. • Excellent communication skills. • Work authorization for United States.
Life at LoanCare
Comprehensive health, financial, lifestyle, and learning benefits. Flexible remote work with virtual engagement. Employee recognition and wellness programs.
About LoanCare
LoanCare is a full-service mortgage loan subservicer delivering excellence to financial institutions and homeowners. Backed by Fidelity National Financial, a Fortune 500 company.