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ESO
Customer Solutions Designer, State and Regional Applications
Remote · Austin, Texas or Central Timezone, United States · Full time · Senior level
About the role
Serve as the bridge between state/regional EMS offices and product teams to translate rules into platform requirements. Ensure licensing, credentialing, and data programs run smoothly on the platform.
What you’ll do
• Translate statutes and workflows into clear requirements. • Design features for credentialing, licensing, and data reporting. • Guide data migrations from legacy systems. • Create reusable playbooks for new states. • Collaborate daily with Product and Engineering.
What you’ll bring
• 3+ years in EMS, public safety, healthcare, or government licensing. • Knowledge of NEMSIS and EMS data use. • Strong data modeling and reporting skills. • Experience writing clear requirements and acceptance criteria. • Work authorization for United States.
Life at ESO
ESO supports career growth through strategic roles and quarterly development plans. The company values collaboration and impact on community health.
About ESO
ESO builds software and data products for EMS agencies, fire departments, hospitals, and government stakeholders to improve community health and safety outcomes.