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AlphaSense
Customer Success Associate
Remote · USA · Entry level
$70k–$87k / year
About the role
Support clients daily by helping them get value from the platform through training and engagement. Guide new users through onboarding and help current users build productive habits.
What you’ll do
• Schedule and run onboarding sessions for new users. • Reach out to low activity users via email and calls. • Support client sessions and trainings. • Work with managers to keep accounts healthy. • Capture user feedback and share insights.
What you’ll bring
• 1+ years experience in outreach or user support. • Comfortable guiding diverse user types. • Strong communication and rapport building. • Organized and able to multitask. • Work authorization for USA.
Life at AlphaSense
Offers performance-based bonus, equity, and generous benefits. Committed to equal opportunity and reasonable accommodations.
About AlphaSense
AlphaSense provides AI-driven market intelligence to help companies make smarter decisions. Trusted by over 6,000 enterprise customers globally.