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RELX
Customer Success Consultant
Remote · Japan · Full time · Mid level
About the role
Provide product expertise and consultative support to help customers maximize value from Elsevier analytical products. Collaborate with internal teams to support customer adoption and achieve research outcomes.
What you’ll do
• Partner with teams to identify customers needing specialist support. • Provide consultative support on research data and Elsevier solutions. • Support adoption of SciVal and Scopus analytical products. • Act as trusted advisor with recommendations and training. • Share customer feedback to improve products and experience.
What you’ll bring
• Experience in research analytics or related area. • Comfortable with research data and analytical products. • Strong communication and stakeholder management skills. • Interest in AI and Generative AI technologies. • Work authorization for Japan; English required, Japanese preferred.
Life at RELX
Offers healthy work/life balance, wellbeing initiatives, parental leave, study assistance, and sabbaticals.
About RELX
RELX is a global leader in information and analytics, supporting science, research, health education, and clinical practice with quality data and innovative technologies.