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CentralReach
Customer Success Lead
Remote · USA · Entry level
$65k–$80k / year
About the role
Build relationships and strengthen product adoption with customers. Act as trusted advisor to meet business objectives and ensure customer success.
What you’ll do
• Maintain positive client health score and NPS. • Manage relationships through customer lifecycles. • Engage proactively with assigned book of business. • Drive customers towards best practices and adoption. • Partner with Account Managers for expansion opportunities.
What you’ll bring
• Understanding of Customer Success and CS metrics. • Strong relationship building and conflict resolution skills. • Effective communication and negotiation skills. • 1+ years client facing experience. • Work authorization for USA.
Life at CentralReach
Offers competitive compensation, health benefits, PTO, 401(k) matching, paid parental leave, hybrid work schedules, career development, and wellness programs.
About CentralReach
CentralReach provides autism and IDD care software for ABA, therapy, and special education, trusted by over 200,000 users.