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Customer.io
Customer Success Manager
Remote · APAC, EMEA · Full time · Mid level
$80k / year
About the role
Manage a portfolio of Mid-Market customers as their strategic advisor to drive adoption and commercial outcomes. Collaborate with internal teams to deliver value throughout the customer lifecycle.
What you’ll do
• Manage 40-60 Mid-Market customers portfolio. • Lead onboarding and milestone check-ins. • Build success plans aligned with customer goals. • Provide consultative guidance and monitor health. • Own escalations and advocate for customers.
What you’ll bring
• 2+ years Customer Success Manager in SaaS. • Experience communicating with software developers. • Opinionated about customer experience. • Fluency in French, Russian, or Spanish. • Located in Australia, New Zealand, UK or Ireland.
Life at Customer.io
Inclusive benefits include 100% medical, dental, vision coverage, 16 weeks paid parental leave, unlimited PTO, remote work stipends, and professional development budget.
About Customer.io
Customer.io powers automated communication for over 9,000 companies, helping teams send smarter, relevant messages using real-time behavioral data.