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Salesforce
Customer Success Manager, Director, Marketing Cloud
Indiana - Indianapolis · Hybrid · Full time · Senior level
$171k–$273k / year
About the role
Manage high-value customers to ensure significant ROI with Salesforce Marketing Cloud. Act as a trusted advisor aligning technical and business priorities.
What you’ll do
• Serve as single point of customer accountability. • Develop executive-level stakeholder relationships. • Drive adoption of Marketing Cloud tools. • Manage major incidents and ensure resolution. • Coordinate deliverables throughout Signature lifecycle.
What you’ll bring
• 10+ years in Customer Success and SaaS platforms. • 5+ years supporting Marketing Cloud or similar tools. • Strong consulting and communication skills. • Work authorization for US. • Marketing Cloud certifications preferred.
Life at Salesforce
Offers benefits including time off, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program.
About Salesforce
Salesforce is the leading AI CRM company focused on innovation and workforce transformation.