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Double
Customer Success Manager
Remote · USA · Full time · Mid level
$80k–$100k / year
About the role
Manage onboarding and success of larger firms using Double's product. Drive customer adoption and expansion revenue.
What you’ll do
• Conduct onboarding calls and train customers. • Maintain high conversion from trial to subscription. • Proactively support and expand existing accounts. • Create customer education materials. • Share customer feedback to improve product.
What you’ll bring
• 2-3 years in customer-facing SaaS role. • Strong communication skills. • Customer-centric mindset. • Passion for process improvement. • Work authorization for USA.
Life at Double
Competitive pay and equity, unlimited PTO, health, dental, and vision insurance.
About Double
Double provides an all-in-one tool for bookkeepers to manage work and help small businesses make smarter decisions.